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FREQUENTLY ASKED QUESTIONS

Smart Market Academy

Some courses include an online discussion forum, which are located below the content in the learner view of a course. To participate in a discussion thread, select the general section or one related to your particular topic. Then, click Start a new Discussion to post your thread or locate an existing thread to add a comment..

> FXCHIEF® (2 hours per week) – Watch Jared Martinez as he shares the psychology behind trading from his 30 years of experience in the industry. 
> Advanced Strategies (6 hours per week) – Learn from the Director of Trading Gary Fichardt on advanced strategies on trading and how to use the SmartTrader® platform.
> Analyst on Demand® (4 hours a day) – Access live and archived daily analysis on trading sessions (New York, Tokyo, London) from professional forex analysts.

With Smart Market Academy (SMA) you have access to a number of guided courses along with mentorship sessions to help you learn how to navigate the forex market. In addition, you gain access to sessions with expert forex analysts and the opportunity to interact with these mentors during a live session. With e-books, guides and the ability to go over a course an unlimited number of times at your own pace, you can start learning how to trade confidently.

Forex, also known as foreign exchange, FX or currency trading, is a decentralized global market where all the world’s currencies trade. The forex market is the largest, most liquid market in the world with an average daily trading volume exceeding $6.6 trillion.

> Web Broswers
We support the current and the previous major release of Chrome, Firefox, Safari, and Microsoft browsers. This currently includes Microsoft Edge and Internet Explorer. Each time a new browser version is released, we begin supporting that version and stop supporting the third most recent version.

> Mobile Browsers
Current and previous Android versions
Current and previous iOS versions

 

> FX Foundation Course – We recommend beginning with this module as it provides an understanding of what the Forex Market is and how to get started.
> Crypto Foundation Course – Insight into the basics of the Cryptocurrency market.
> Harmonic Trader with Automation Course – Learn about Harmonic Patterns and how the scanners quickly identify these patterns. Activate and run the Harmonic SmartScript to automatically trade patterns.

 

> Additional Resources:
-E-Books & Guides – Some courses include downloadable files in the “Resources > Files” utility section within the left sidebar. This is where you can access and download any documents made available by the course author.
-Trader’s Checklist
-Access to Daily Trading Ranges
-Currency Analysis Reports

 

With SmartTrader®, you can monitor, analyze and trade in multiple markets from any modern browser. Access more than 8000 stocks, forex and crypto-symbols along with charting tools and network with thousands of traders. Become a smart trader with our one-stop source for all your charting and trading needs.

> Access more than 8000 stocks, forex and crypto-symbols 
> Harmonic Trader with Automation tool (Scanner & SmartScripts)
> Economic Calendar 
> Connect your brokerage account
> Trade on multiple devices with Auto-Syncing Technology
> Import, embed and share trading ideas
> 100+ popular indicators
> Price, indicator, and drawing alerts
> Practice with US$100,000 of demo money

We recommend when having problems with audio to check your internet connection, reset your internet connection if necessary, clear your cache, and update your browser or try another browser. Additionally, check your speaker/headphone connection and your audio system preferences.

> SMA Support: In the upper right corner of the SMA dashboard, click on the down arrow next to your name and select Support. You will find general support related information about your courses. For any questions and issues related to the education, live mentorship or dashboard inquiries, please contact support@smartmarketacademy.com.
> SmartTrader® Support: In the upper right corner of the SmartTrader® Home Page dashboard, click on the person icon and select Support to find general support related information about SmartTrader®. For any questions and issues related to SmartTrader®, please contact support@smartmarketacademy.com.
> Billing: For any billing inquiries, please submit a support ticket via your ByDzyne Back Office.

 

 

 

The purchase of any of the SMA plans are refundable within 7 days of purchase as long as the Subscription has not been activated.

There are two forms of navigation in each course:​
> Lessons: Every course has a menu/utility bar situated to the left of the content area. Click it to hide or expand the course content and utilities. In the content area, you can navigate to parts of the course and can view your progress.
> Next and previous buttons: Each course has “Next” and “Previous” buttons situated just above the content area. Each button will allow you to move forward and backward through the course pages.

With SmartTrader®, you are able to connect your existing Live Brokerage Trading Account and utilize all the tools, indicators, and charting features provided on SmartTrader®. CLICK HERE to learn how to connect your broker account to SmartTrader®. If you do not have a Live Brokerage Trading Account, you may choose to create an account with one of our recommended brokers, which you can access via your ByDzyne Back Office under Smart Market Academy.

Please note countries excluded from our recommended brokers:
AVA Trade:  USA & New Zealand
Forest Park FX: Belarus, Cuba, Iran, Iraq, Ivory Coast, Liberia, North Korea, Sudan, Syria, Zimbabwe

You can cancel an online order through the Back Office. Orders can be canceled only if the order status is in ‘Held’ or ‘Ordered’ status. To cancel an order that has not been processed:

1. Sign into your account, choose the CID : XXXXX and click on Manage Orders to populate your order history. 
2. Click on ‘Order Details’ of the order you wish to cancel.
3. Click the ‘Cancel Order’ tab located on top of the screen and your order details, i.e, shipping and billing information will appear below.
4. When the cancel confirmation appears, your order status will change from ‘Held’ to ‘Refunded’. Once the cancellation is confirmed, a notification will be sent to you and your ByDzyne Back Office will automatically be updated.

1. Log in to your ByDzyne Back Office.
2. Go to My Account > Smart Market Academy
3. Click ‘Activate Now’ to activate your enrollment. You have now activated your Smart Market Academy dashboard.

Click on ‘Access Now’. This will take you to the SmartTrader® login page.
When you access SmartTrader® for the first time, enter the email address associated with your ByDzyne account and the temporary password sent in your Welcome email. You will now be prompted to enter a new personal password. This will be the new password you will now use to access SmartTrader®.

Some courses include a Resources > Files utility within the left sidebar of the course that includes downloadable files. This is where you can access and download any documents made available by the course author.

As a self directed trader, you do not need to be licensed.

Your online courses are available around the clock, which means that you can sign in at any time, day or night, and take your course.

Our learning platform was built to work on all iPads and tablets. Layouts, scrolling or displays may vary depending on the device you have. 

Yes, our learning platform is fully HTML5 compatible which means you can experience the course on your smartphone.

There is a ‘Notes’ utility available in every course, which can be found in the left menu of the course. You are free to save notes along the way which you can access for as long as you have access to the course.

There is no limit to the number of courses that can be taken at any given time.

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